Terms and Conditions

 
  • Kindly read the Booking Terms & Conditions governing the use of this website

  • By clicking on the “Confirm and Pay” button, you are consenting to be bound by these terms and conditions

  • For security reasons, the following are required upon check-in, failure to produce these documents may result in the room cancellation and the normal walk in rate/s and procedures apply:

    1. Photocopy or actual credit card used for the online booking

    2. Photocopy or original photo ID of the credit card holder.

  • The NETT TOTAL charged is inclusive of 6% GST. Excluded is a local government fee of RM3.00 per room per night payable directly to the hotel at check in

  • Where applicable, inclusion/s in the rates offer and/or packages is indicated accordingly, otherwise rate/s is based on room only. Such offer is restricted by terms & conditions of usage.

  • Confirmation of room/s is subject to availability at point of payment

  • A maximum of three (3) adults or two (2) adults plus one child is allowed in each room, where such selection is made, will automatically be added and charged.

  • Extra-bed is available only in Deluxe & Executive Deluxe rooms

  • Free access of internet is limited to a maximum of two (2) user per room. Additional charge may apply.

  • 3rd adult in the Executive room shall be automatically added on the charge for access to the Executive Lounge and its benefits.  Access is permitted for aged 12 years and above.

  • Any change of arrival/departure date is considered a cancellation. Cancellations and amendments are to be made online. The following penalty applies

    1. Any cancellation/s or amendment made 48hours & beyond the arrival date is subjected to  a penalty of RM53.00nett  per room booked

    2. Cancellations and amendment made within 48hours of arrival will attract a penalty on per room per night’s charge based on the first (1st ) night’s rate

    3. In  the event of non-arrival on the same day, a full penalty charge on each room booked shall be imposed to a maximum of 2 nights based on the first 2 nights’ rate.

    4. Unexpected departure after check-in (short stay), a penalty of one (01) night is applicable on the balance of the unutilised length of stay

  • Cancellation of limousine (where applicable) service within 24hours of arrival (inclusive of non-arrival) will be charged at the full price.

  • Refund - Kindly be advised any refund due shall be credited to your credit card statement within thirty (30) days from the date of submitting the documents for processing.

  • Check in time is after 2:00p.m and check out time is by 12:00 noon